General terms and conditions


Article 1 – Definitions

Article 2 – Identity of the trader

Article 3 – Applicability

Article 4 – The offer

Article 5 – The contract

Article 6 – Right of withdrawal

Article 7 – Costs in a case of withdrawal

Article 8 – Precluding the right of withdrawal

Article 9 – The price

Article 10 – Conformity and Guarantee

Article 11 – Supply and implementation

Article 12 – Extended duration transactions

Article 13 – Payment

Article 14 – Complaints procedure

Article 15 – Disputes

Article 1 - Definitions

The following definitions apply to these conditions:

  1. Trader: the natural or legal person who is offering products and/or services to consumers over distance;
  2. Consumer: the natural person who is not acting within the capacity of a profession or a business and enters into a distance contract with the trader;
  3. Extended duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or acquisition of which is spread over a period of time;
  4. Day: calendar day;
  5. Durable medium: every means that enables the consumer or trader to store information that is addressed to him/her in person, in a way that permits future consultation and unaltered reproduction of the stored information.
  6. Withdrawal right: the possibility for a consumer to waive the distance contract within the withdrawal period;
  7. Withdrawal period: the period within which the consumer can make use of his/her right of withdrawal;
  8. Distance contract: a contract involving the sole use of one or more techniques for distance communication within a system organized by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded;
  9. Technique for distance communication: a means that can be used for concluding a contract, without the consumer and the trader being in the same place at the same time;

Article 2 - Identity of the trader

Trading name:              PetWareShop
Statutory name: Aldor Automotive B.V.
Registered address: Van Hilststraat 4
5145 RL Waalwijk
The Netherlands
Telephone number: +31-416-235 606
Business hours: On working days Monday to Friday from 7:30 to 16:30 hour.
E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Chamber of Commerce nr.: 18062381
VAT identification nr.: NL809797896.B01

Article 3 - Applicability

  1. These general conditions apply to every offer from the trader and to every distance contract that is concluded between the trader and a consumer.
  2. The consumer will be provided with the text of these general conditions prior to the conclusion of a contract. If this is not reasonably possible, then the trader should inform the consumer, before a distance agreement is concluded, that the general conditions are available for inspection and that they will be sent to the consumer – free of charge – as soon as possible, at the consumer’s request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the contract is concluded, the text of these general conditions may be sent to the consumer electronically, in such a way that he/she can easily store them on a durable medium. If this is not reasonably possible, then prior to concluding the contract, the consumer will be informed where the general conditions can be accessed electronically and that, upon request, they will be sent to him/her – free of charge – either electronically or in some other way.
  4. In the event of specific conditions relating to a product or service, in addition to these general conditions, the second and third paragraphs apply by analogy and, in the event of conflicting general conditions, the consumer can always appeal to the applicable stipulation that is most favourable for him/her.

Article 4 – The offer

  1. If an offer is subject to a limited period of validity, or is concluded subject to conditions, this will be explicitly mentioned in the offer.
  2. The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious mistakes or errors in the offer.
  3. Every offer will contain such information that it is clear to the customer what rights and obligations are involved in accepting the offer. This will include, in particular:
    • the price, including taxes;
    • any costs of delivery;
    • the way in which the contract will be concluded and which actions this will require;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery or implementation of the contract;
    • the period for accepting the offer, or the period for adhering to the price;
    • the size of the tariff for distance communication, if the costs of using the technique for distance communication are calculated on some other basis than the basic tariff;
    • if the contract is filed subsequent to its conclusion, the way in which it can be accessed by the customer;
    • how the consumer can obtain information about actions he does not want taken before concluding the contract, as well as how to rectify these before the contract is concluded;
    • any other languages, apart from Dutch, in which the agreement can be concluded;
    • the behavioral codes to which the trader is subject and how the consumer can consult these behavioral codes electronically; and
    • the minimum duration of the distance contract, in the event of a contract that involves the continued or periodical supply of products or services.

Article 5 - The contract

  1. The contract is concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the applicable conditions have been fulfilled.
  2. If the consumer has accepted the contract electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as the receipt of acceptance has not been confirmed.
  3. If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer is able to pay electronically, the trader will observe appropriate security measures.
  4. The trader may obtain information – in accordance with statutory frameworks – about the consumer’s ability to fulfill his payment obligations, and also about facts and factors that are important for a responsible conclusion of the distance contract. If that research provides the trader with good grounds for declining to conclude the contract, then he has the right to reject an order or application or to bind its implementation to special conditions, thereby stating his/her grounds.
  5. The trader will send to the consumer, together with the product or service, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:

a.   the address of the trader’s business where the consumer can lodge a complaint;

b.   the conditions under which the consumer can use the right of withdrawal, and how to do so, or a clear statement relating to the exclusion of the right of withdrawal;

c.   information on existing after-sales service and guarantees;

d.   the data referred to in Article 4, paragraph 3 of these conditions, unless the trader has already provided the consumer with these prior to concluding the contract;

e.   the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite.

  1. Where the trader has undertaken to supply a series of products or services, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal

  1. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
  2. To exercise the right to cancel, you must inform us (PetWareShop, Van Hilststraat 4, 5145RL Waalwijk - Netherlands, This email address is being protected from spambots. You need JavaScript enabled to view it., Phone: + 31 416 235 606) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  3. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product to the extent that is necessary in order to determine whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all associated components, and – if this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions provided by the trader.
  4. The right of withdrawal only applies to customers within the European Union.
  5. Business customers (B2B) are excluded from the right of withdrawal.

Article 7 – Costs in a case of withdrawal

  1. If a consumer makes use of his right of withdrawal, he will be charged, at the most, with the direct costs of returning the goods.
  2. If the consumer has paid a sum, we will refund this sum as soon as we received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest, but within 14 days at the latest.
  3. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise; in any case, this refund will not cause any costs for you.

Article 8 - Precluding the right of withdrawal

  1. The trader can only preclude the consumer from having a right of withdrawal if he clearly stated this fact when making the offer, or at least in good time before concluding the contract.
  2. Preclusion from the right of withdrawal is only possible for products:

a.   that the trader has developed in accordance with the consumer’s specifications;

b.   that are clearly of a personal nature;

c.   that cannot be returned due to their very nature;

d.   that rapidly decay of become obsolete;

e.   the price of which is subject to fluctuations (on the financial market) over which the trader has no influence;

f.    for single issues of newspapers and magazines;

g.   for audio- and video-recordings and computer software, the seals of which have been broken by the consumer.

  1. Preclusion from the right of withdrawal is only possible for services:

a.   relating to accommodation, transport, restaurants or leisure activities, to be carried out on a given date or during a given period;

b.   the supply of which commenced – with the explicit consent of the consumer – before the withdrawal period had lapsed;

c.   relating to bets and lotteries.

  1. The right of withdrawal only applies to customers within the European Union.
  2. Business customers (B2B) are excluded from the right of withdrawal.

Article 9 - The price

  1. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except at a result of alterations in VAT-tariffs.
  2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, if these are subject to fluctuations (in the financial market) over which the trader has no influence. The offer must refer to these fluctuations and the fact that any prices quoted are recommended prices.
  3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
  4. Price increases more than 3 months after the contract was concluded are only permitted if this was stipulated by the trader and:

a.   they are the result of statutory regulations or stipulations; or

b.   the consumer has the right to terminate the contract on the day on which the price increase takes effect.

  1. Prices quoted for products or services being offered include VAT.

Article 10 - Conformity and Guarantee

  1. The trader guarantees that the products and/or services fulfill the contract, the specifications stipulated in the offer, reasonable requirements regarding reliability and/or serviceability, and statutory stipulations and/or government regulations that applied on the date on which the contract was concluded.
  2. A guarantee arrangement offered by the trader, manufacturer or importer does not affect the rights and claims a consumer can enforce on the grounds of the law and/or the distance contract, in relation to any failure on the part of the trader to keep to his obligations vis-á-vis the consumer.
  3. The trader expressly declines any liability for damages resulting from incorrect installation of the purchased product by the consumer or by third parties, natural wear and tear or inappropriate or improper use, incorrect or negligent maintenance. Further claims for compensation of any consequential damages are also rejected in advance.

Article 11 - Supply and implementation

  1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is deemed to be the address that the consumer makes known to the company.
  3. Taking into consideration that which is stated in Article 4 of these general conditions, the company will implement accepted orders with all due speed, within 30 days at the latest, unless a longer period of delivery has been agreed. If delivery is delayed, or if an order cannot be fulfilled, or only partially, the consumer will be informed about this, at the latest within one month after the order was placed. In that case, the consumer has a right to dissolve the contract, free of charge, and a right to possible damages.
  4. In a case of dissolution as described in the previous paragraph, the trader will refund the consumer with the sum paid as quickly as possible, at the latest within 30 days after the dissolution.
  5. Should it prove impossible to deliver a product that has been ordered, the trader will attempt to provide a replacement article. The trader will indicate, clearly and intelligibly, that a replacement article is being supplied, at the latest upon delivery. The right of withdrawal cannot be precluded in the event of replacement articles. The trader will be charged with the costs of return shipments.
  6. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer, unless this has explicitly been agreed otherwise.
  7. Have you indicated to the parcel service that your order may be left outside in a certain place when you are not at home? In that case we are no longer liable for damage to your order or theft. Therefore, always choose a dry and safe place where the parcel deliverer can leave the package.
  8. Our products may not be exported to countries or regions in violation of applicable sanctions laws and regulations. The products may also not be re-sold to persons included on the EU sanctions lists and/or the OFAC-list for Specially Designated Nationals And Blocked Persons (SDN).

Article 12 - Extended duration transactions

  1. A consumer has at all times the right to terminate a contract that has been concluded for an indefinite period of time, taking into consideration the applicable rules of termination and a maximum one-month period of notice for terminating the contract.
  2. The maximum validity of a contract concluded for an indefinite period of time is two years. If the parties have agreed that the distance contract will be automatically extended, then the contract will be continued as a contract for an indefinite period of time and the maximum period of notice for terminating the continued contract will be one month.

Article 13 - Payment

  1. In the event that no later date has been agreed, the consumer must pay sums owed within fourteen days after the goods have been delivered or – in the case of an agreement to provide a service – within fourteen days after the documents relating to the contract were issued.
  2. When selling products to consumers, the general conditions may never demand an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights relating to the implementation of the order or service(s) before the stipulated advance payment has been made.
  3. The consumer is obliged to inform the trader immediately of any inaccuracies in payment data provided or communicated.
  4. In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.

Article 14 - Complaints procedure

  1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
  2. A consumer who has discovered a defect should submit to the trader, without delay, a comprehensive and clearly specified complaint about fulfilment of the contract.
  3. A reply regarding complaints submitted to a trader will be provided within a period of 14 days, calculating from the date of receipt. If a complaint is expected to require a longer period of time for processing, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
  4. In the extreme case that we cannot resolve your complaint, you can also submit your complaint to the Disputes Committee through the European ODR Platform.

Artikel 15 - Disputes

All agreements between trader and consumer to which these general terms and conditions relate, are exclusively governed by Dutch law.

Top quality

PetWareShop stands for quality. We set high standards for all our products and work with renowned brands. From pet lovers for pet lovers - only the best is good enough for your pet.

Wide product range

Our product range runs from food supplements to a wide variety of accessories for your dog or cat. We offer products for daily use, like toys, collars, leashes and harnesses. Besides that PetWareShop also is your specialist on transport solutions, such as bike trailers, car dog guards and dog cages.

We love pets

Our dedicated team loves pets. This starts with the choice of our product range; only products that we consider good enough are included in our portfolio. The same dedication is also reflected in our customer service; in our advice your pet comes first.

Expert advice

We know the products we are selling. Do you have questions about a product? PetWareShop gives you a quick and expert advice. Send an e-mail to or call us at +31 (0) 416 - 235 606.