Delivery of your order
If you are not at home at the first delivery attempt, the package can be picked up at a service point in your area. It is also possible that the package is delivered to your neighbours. The parcel deliverer will leave a note in your mailbox with the details of the relevant collection point.
If in stock and if you order before 14:30, your order will be shipped the same working day. Orders placed during the weekend or on public holidays will be shipped the next working day. Within the Netherlands, your package will almost always be delivered to you one day after shipment. In the rest of Europe the delivery time is 2 to 7 working days, depending on the country of destination. The stated shipping time is only an indication and cannot be guaranteed.
It is possible that a product is temporarily out of stock, resulting in a longer delivery time. In that case we will inform you in time. If you have ordered more than one product, they will all be shipped together. The product with the longest delivery time thus determines the delivery time of your order.
The shipping costs depend on the destination country and size and weight of the package. These are separately shown during the ordering process, before you pay.
Delivery outside the EU
Customers outside the European Union have to take into account additional customs formalities, resulting in:
- (Significantly) longer delivery times.
- Additional costs, such as import duties, customs clearance costs and VAT of the destination country.
For administrative reasons it is NOT possible for us to deliver export shipments without VAT.