Delivery of your order


If you are not at home at the first delivery attempt, the package can be picked up at a service point in your area. It is also possible that the package is delivered to your neighbours. The parcel deliverer will leave a note in your mailbox with the details of the relevant collection point.

Have you indicated to the parcel service that your order may be left outside in a certain place when you are not at home? In that case we are no longer liable for damage to your order or theft. Therefore, always choose a dry and safe place where the parcel deliverer can leave the package.

Delivery time

If in stock and if you order before 14:30, your order will be shipped the same working day. Orders placed during the weekend or on public holidays will be shipped the next working day. Within the Netherlands, your package will almost always be delivered to you one day after shipment. In the rest of Europe the delivery time is 2 to 7 working days, depending on the country of destination. The stated shipping time is only an indication and cannot be guaranteed.

It is possible that a product is temporarily out of stock, resulting in a longer delivery time. In that case we will inform you in time. If you have ordered more than one product, they will all be shipped together. The product with the longest delivery time thus determines the delivery time of your order. 

Shipping costs

The shipping costs depend on the destination country and size and weight of the package. These are separately shown during the ordering process, before you pay. 

Delivery outside the EU

Customers outside the European Union have to take into account additional customs formalities, resulting in:

  • (Significantly) longer delivery times.
  • Additional costs, such as import duties, customs clearance costs and VAT of the destination country.

For administrative reasons it is NOT possible for us to deliver export shipments without VAT.

Top quality

PetWareShop stands for quality. We set high standards for all our products and work with renowned brands. From pet lovers for pet lovers - only the best is good enough for your pet.

Wide product range

Our product range runs from food supplements to a wide variety of accessories for your dog or cat. We offer products for daily use, like toys, collars, leashes and harnesses. Besides that PetWareShop also is your specialist on transport solutions, such as bike trailers, car dog guards and dog cages.

We love pets

Our dedicated team loves pets. This starts with the choice of our product range; only products that we consider good enough are included in our portfolio. The same dedication is also reflected in our customer service; in our advice your pet comes first.

Expert advice

We know the products we are selling. Do you have questions about a product? PetWareShop gives you a quick and expert advice. Send an e-mail to or call us at +31 (0) 416 - 235 606.