Skin & Coat care

Our product pages indicate whether the skin or coat care product is in stock. Once you have selected a skin or coat care product and are on the product page, you can see above the 'Add to Cart' button whether the skin or coat care products you have chosen are available from stock.

If the skin or coat care product is available from stock and you place your order before 2:30 PM and payment has been received, your order will be shipped on the same working day.

Is the skin or coat care product not available from stock? In that case, the expected period within which your order will be shipped will be indicated. This varies per type of skin or coat care product.

When the skin or coat care product you have ordered is not in stock, you will be informed by email about the expected shipping date.

Do you have questions about the status of your order or any other inquiries? Contact us at +31 416 235 606 (on working days between 9:00 AM - 12:30 PM and 1:00 PM - 4:00 PM) or send an email with your question to This email address is being protected from spambots. You need JavaScript enabled to view it..

The shipping time varies depending on the type of product and is indicated for all our products. If the product is in stock and you have ordered and paid before 2:30 PM, your order will be shipped the same working day with the transport service of your choice. Within the Netherlands, your package will almost always be delivered to you one day after shipment. In the rest of Europe, delivery time is 2-7 working days, depending on the country of destination. The mentioned shipping time is an estimate and cannot be guaranteed.

If the product is not in stock, we will order it from our supplier and your order will be temporarily placed on backorder. We will then state through e-mail or on the product page within which period we expect to ship your order. Once we receive your product from our supplier, we will process your order and ship it using your chosen shipping service.

Do you still have questions about the shipping time or any other inquiries? Contact us at +31 416 235 606 (on working days between 9:00 AM - 12:30 PM and 1:00 PM - 4:00 PM) or send an email with your question to This email address is being protected from spambots. You need JavaScript enabled to view it..

The shipping costs vary depending on the type of product, the transport service, the weight, and the dimensions of the product you have ordered. Once you have added the product to your shopping cart, you can see the different shipping methods and the shipping costs under 'Shipping method'.

If you do not want to pay shipping costs, you can choose to pick up the order at our location in Waalwijk (only for customers in Belgium or in The Netherlands). If the product is in stock, you can usually pick it up on the same day. If the product is not in stock, we will indicate on the product page the timeframe within which your order will be ready for pickup. In both cases, wait for the email notifying you that your order is ready for pickup.

Do you have questions about the shipping costs or any other inquiries? Contact us at +31 416 235 606 (on working days between 9:00 AM - 12:30 PM and 1:00 PM - 4:00 PM) or send an email with your question to This email address is being protected from spambots. You need JavaScript enabled to view it..